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Q: How do I exchange my used DVDs with Movie
Exchange?
A: Exchanging your used DVDs is a great way to get rid of
those old DVDs that you never watch anymore -- and
Movie Exchange will give you top
dollar exchange value for them!
Q: Once you receive my DVDs, when will I receive
my movie credit exchange value?
A: Your exchange value movie credit will be issued as soon as
the quality of your used DVDs is verified as acceptable. Please see
Important Information for complete
information on the requirements for a DVD to be accepted. Normally this
process takes three (3) working days after receipt. We will notify you
via e-mail the day the day your credit exchange value is issued.
Q: What happens when a DVD title is not
acceptable?
A: We will either return it to you at your cost or we will
destroy it; depending the instructions you have given to us. Presently we
reject less than 2% of all used DVDs sent to us.
Q: What will happen if I ship DVDs to you that
are lost or damaged?
A: We are not responsible for lost or damaged shipments.To
prevent such losses to you, we always suggest that you take extra care in
packaging your DVDs and that you insure your shipments to us.
Q: How do you determine how much my used DVDs
are worth?
A: The amount we can credit you for your DVDs is determined by
supply and demand. We pay the highest exchange value for DVDs that people
are always looking for but seldom wish to sell. Movies that are available
in high supply and low demand will always have a lower exchange
value.
Q: Are there any DVDs Movie Exchange won't
accept for exchange?
A: Please see Important Information for complete information on the requirements for a
DVD to be accepted.
Q: Is there a limit to how many DVDs I can ship
to Movie Exchange?
A: No. Movie Exchange will
exchange one DVD from you, or we'll exchange your entire collection if
you wish. We will exchange up to two (2) DVDs of every acceptable movie
title. If you wish to exchange more than two (2) DVDs a single title
please contact first.
Q: In what condition must the DVDs be that I am
exchanging?
A: To receive full value, all DVDs must be boxed and in full
working order. Covers must be present and in perfect condition. In the
case of torn covers or broken boxes Movie
Exchange will deduct $1.00 of the full value given per DVD
received in such a condition.
Q: Will you accept DVDs that play perfectly but
have minor scratches?
A: Yes, we do accept DVDs with minor; however, scratched DVDs
that skip will be rejected and returned. Movie
Exchange reserves the right to determine the acceptable
quality of received DVDs.
Q: If my DVDs are still sealed in their original
packaging will I receive a higher value?
A: Unfortunately, unless purchased from
Movie Exchange' approved
distributors, all such DVDs must be classified as used, therefore you
will not receive a higher value for such DVDs.
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